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Refund Policy

Return Policy

We want you to be 100% in love with your order. Returns sent back to us within 30 days of receiving the item are eligible for a full refund. Gifted items may not be refunded, only exchanged. We take great care to ship your items to you in pristine condition, therefore all original tags must be attached and sanitary liners must be in place on all bottoms.

Instructions for returning items are included with our packing slips in every shipment. Return/exchange packages must be postmarked within the 30 day return window. There will be absolutely no refunds or exchange after 30 days from receipt of package. Refunds/exchanges within the 30 days will be credited to the original credit card used. All items marked "Final Sale" can not be exchanged or returned. All promotional codes are valid during a certain time window, unless otherwise specified. Exchange orders will not qualify for use of the original promotional code if the code has expired at the time when the exchange takes place. Various restrictions may apply. All items returned in a soiled, worn or damaged state will be brought to your attention via email. We will ship all such merchandise back to you and reserve the right to charge a $25 fee.  

Please send all the returns to this address: 

ZPS, 2601 Elliott Avenue, Seattle, WA 98121 Attn: Anabel Arto USA

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